Renter Insight Resident Portal create new message to property

Creating a Message to Property

Creating a New Message to Your Property Manager


In this section, you will learn how to create a new message and send it to your property manager.
Note:  If you have a Maintenance issue, please create a Maintenance Ticket (you can add a message and photos within a maintenance ticket)

  1. Login to your resident portal

    1. Login at www.renterinsight.com
      1. If you don't have a login, contact your property manager
      2. Note:  You can login from your smart phone and take photos to add to your ticket
  1. From the Resident Portal Menu, click Contact Us under Property Communications

  1. Select New Message

  1. Type your message and click Send
  2. Your property will be notified of the new message and will respond to you

  1. You will see the message you sent as well as your property manager's reply in your Communication Thread

  1. You will also receive an email to the email address we have on file with the new message from the property