Renter Insight resident Create and close maintenance request

Create a Maintenance Ticket

Create Maintenance Ticket


Learn how to create a Maintenance Ticket for issues that need to be resolved  by your property management company
You can quickly create a maintenance ticket from the resident portal that will instantly notify your property manager and provide them with needed information to resolve your issue.

  1. Login to your resident portal

    1. Login at www.renterinsight.com
      1. If you don't have a login, contact your property manager
      2. Note:  You can login from your smart phone and take photos to add to your ticket

  1. Under Maintenance Requests, Click Create Request


  1. Complete Maintenance Ticket

    1. Add all details to ticket
    2. Add photos
    3. Click Save

  1. Your property management company will receive a notification you have created a
    maintenance ticket
  2. If your property has questions, they can send you a message from within the ticket. 
    You     will receive an email notice and can reply to the email or from within the ticket in
    the resident portal

  1. You will receive an email update when your ticket has been completed
    and closed


  1. You can view all open and closed tickets from your resident portal under Maintenance
    Request


  1. You can click into any of the requests and add additional messages to the property if
    the issue isn't properly resolved


    • Related Articles

    • Creating a Message to Property

      Creating a New Message to Your Property Manager In this section, you will learn how to create a new message and send it to your property manager. Note: If you have a Maintenance issue, please create a Maintenance Ticket (you can add a message and ...

    • Android & iOS App

      Android & Apple iOS App You can download the Renter Insight App from The Google Play and Apple App Store. You will get all of the functionality you get from the Renter Insight website. Please ensure you have access to the portal to login to the App. ...

    • Portal Access

      Portal Access To access the Renter Insight Resident Portal, your property manager must send you an invite, you Cannot create an account yourself. Invite to Portal You will receive an email from support@notifications.renterinsight.com with a link to ...

    • Make a One Time Payment for Rent, Deposit or Charges

      Make a One Time Payment for Rent, Deposit or Charges Learn how to easily make a credit card using credit card, debit card, or ACH (electronic check) Payment Processing Cost This is the standard cost to make electronic payments. In some cases, ...

    • Autopay Rent Payments

      Auto Rent Payment Set up autopay and your rent will be debited from your chosen account each month. We will stop autopay at the end of your lease term. Easily make rent payments using credit card, debit card, or ACH (electronic check). Payment ...